Privacy Policy
Privacy Policy
Last updated: August 2026
Panther Bio Research Ltd trading as Panther Peptides respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.pantherpeptides.co.uk, create an account, contact us or purchase products from us.
It also explains your rights under applicable UK data protection legislation.
1. Who We Are
The data controller responsible for your personal information is:
Panther Bio Research Ltd
Trading as: Panther Peptides
Company Number: 17013545
Registered Office:
Lancaster House
10 Sherwood Rise
Nottingham
England
NG7 6JE
Email: info@pantherpeptides.co.uk
Website: www.pantherpeptides.co.uk
For questions regarding this Privacy Policy or the way we process your personal information, contact:
2. Data Protection Legislation
We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, together with other applicable privacy and electronic communications legislation.
We aim to ensure that personal information is:
Processed lawfully, fairly and transparently;
Collected for specified and legitimate purposes;
Limited to information reasonably necessary for those purposes;
Accurate and kept up to date where appropriate;
Retained only for as long as reasonably necessary; and
Protected using appropriate security measures.
3. Personal Information We May Collect
The information we collect depends on how you interact with Panther Peptides.
We may collect the following categories of personal information.
Identity Information
This may include:
First name;
Last name;
Account username where applicable; and
Other information reasonably required to identify an order or customer account.
Contact Information
This may include:
Billing address;
Delivery address;
Email address; and
Telephone number.
Order and Transaction Information
This may include:
Products purchased;
Order number;
Order value;
Date and time of purchase;
Payment status;
Delivery method;
Shipping and tracking information;
Refunds;
Returns; and
Customer service history relating to an order.
Payment Information
Payments may be processed by third-party payment providers.
Depending on the payment method selected, we may receive limited information about the transaction, such as:
Payment status;
Payment method;
Transaction reference;
Limited card information such as card type or final digits, where provided by the payment processor; and
Information necessary to identify and reconcile a payment.
We do not ordinarily receive or store complete payment card numbers where payment information is entered directly into a third-party payment provider’s secure payment system.
Account Information
If you create an account on our website, we may process:
Username;
Email address;
Saved billing information;
Saved delivery information;
Order history; and
Account preferences.
Passwords should be stored by our website systems in a protected form rather than as readable plain-text passwords.
Communications
If you contact us, we may retain information contained within the communication.
This may include communications through:
Email;
Website contact forms;
Customer support;
Social media;
Messaging services; and
Other communication channels used by Panther Peptides.
Technical Information
When you access our website, certain technical information may be collected automatically.
This may include:
IP address;
Browser type and version;
Device type;
Operating system;
Approximate geographic information derived from technical data;
Website activity;
Referral information;
Pages viewed;
Date and time of access; and
Security or diagnostic information.
The precise information collected will depend on the website services, hosting environment and cookies or similar technologies in use.
4. How We Collect Personal Information
We may collect personal information in several ways.
Information You Provide Directly
For example, when you:
Place an order;
Create an account;
Contact us;
Complete a website form;
Request customer support;
Request a refund or return;
Subscribe to marketing where available; or
Communicate with Panther Peptides.
Information Collected Automatically
Certain information may be collected automatically when you interact with our website through technologies such as:
Cookies;
Server logs;
Security systems; and
Similar technologies.
Please see our Cookie Policy for further information.
Information From Service Providers
We may receive relevant information from third parties involved in operating our business, such as:
Payment processors;
Delivery carriers;
Website providers;
Hosting providers;
Fraud-prevention providers; and
Other service providers.
We only process such information where there is an appropriate lawful basis.
5. How We Use Your Personal Information
We may use personal information to:
Process and fulfil orders;
Process payments;
Confirm transactions;
Deliver products;
Provide tracking information;
Operate customer accounts;
Respond to enquiries;
Provide customer support;
Process cancellations, returns and refunds;
Prevent and detect fraud;
Protect our website and systems;
Maintain business and accounting records;
Comply with legal and regulatory obligations;
Resolve disputes;
Enforce our Terms & Conditions;
Improve website functionality and customer experience;
Diagnose technical problems; and
Send marketing communications where legally permitted.
We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.
6. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases.
Contract
We may process your information where necessary to perform a contract with you or to take steps at your request before entering into a contract.
For example, this may include:
Processing an order;
Taking payment;
Arranging delivery;
Providing order updates; and
Handling a return or refund.
Legal Obligation
We may process personal information where necessary to comply with a legal obligation.
This may include:
Accounting obligations;
Tax requirements;
Fraud prevention obligations where applicable;
Responding to lawful requests; and
Maintaining records required by law.
Legitimate Interests
We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
This may include:
Protecting our business against fraud;
Maintaining website security;
Managing customer service;
Improving our operations;
Establishing or defending legal claims; and
Understanding and improving website performance where appropriate.
Consent
Where consent is the appropriate lawful basis, we will request your consent.
You may withdraw consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
7. Order Processing
When you place an order through www.pantherpeptides.co.uk, we need to process information necessary to fulfil the transaction.
This may include your:
Name;
Billing address;
Delivery address;
Email address;
Telephone number;
Products ordered;
Payment status; and
Delivery information.
Without certain information, we may be unable to process or fulfil an order.
8. WooCommerce and WordPress
Our website operates using WordPress and WooCommerce ecommerce functionality.
These systems may process information necessary to:
Operate the website;
Maintain customer accounts;
Process shopping baskets;
Manage checkout;
Record orders;
Manage stock;
Process refunds;
Maintain website security; and
Provide ecommerce functionality.
Additional WordPress or WooCommerce plugins may also process limited information where necessary to provide their functionality.
We aim to select service providers and plugins appropriate for our business and privacy obligations.
9. Payment Processing
Payments may be processed through independent third-party payment providers.
When you select a payment method, certain personal information may be transmitted directly to the relevant payment provider.
The payment provider may process information according to its own privacy policy and legal obligations.
Panther Peptides may receive transaction information necessary to:
Confirm payment;
Reconcile orders;
Detect fraud;
Issue refunds; and
Maintain accounting records.
We do not ordinarily store complete payment card details on our own systems where those details are processed directly by the payment provider.
10. Delivery Providers
To deliver your order, we may provide necessary personal information to postal operators, couriers or other delivery providers.
This information may include:
Recipient name;
Delivery address;
Email address;
Telephone number;
Parcel information; and
Other information reasonably necessary to complete delivery.
Delivery providers may process this information in accordance with their own legal obligations and privacy policies.
11. Marketing Communications
Where Panther Peptides offers email or other electronic marketing, we will process personal information in accordance with applicable UK privacy and electronic marketing requirements.
Where consent is required, we will seek consent before sending marketing communications.
Where the law permits marketing on another lawful basis, we will provide an appropriate opportunity to opt out.
You can unsubscribe from marketing communications at any time by:
Using an unsubscribe link where provided; or
Contacting info@pantherpeptides.co.uk.
Opting out of marketing will not prevent us from sending essential communications relating to an existing order, payment, account, delivery, security matter or customer-service request.
12. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be required for functions such as:
Shopping baskets;
Checkout;
Account login;
Website security;
Remembering preferences; and
Maintaining website sessions.
Other cookies may be used for analytics, performance or marketing purposes where such services are enabled.
Where legally required, non-essential cookies will not be placed without appropriate consent.
Further information is available in our Cookie Policy and through any cookie-consent controls provided on the website.
13. Website Analytics
We may use website analytics tools to understand how visitors interact with our website.
Depending on the services enabled, analytics information may include:
Pages viewed;
Time spent on the website;
General traffic sources;
Device information;
Browser information; and
General website interaction data.
Where analytics involves non-essential cookies or similar technologies requiring consent, they will be subject to our cookie consent process.
14. Fraud Prevention and Security
We may process personal information where reasonably necessary to:
Identify suspicious transactions;
Prevent fraud;
Detect unauthorised account access;
Protect our website;
Investigate security incidents; and
Protect Panther Peptides and our customers.
Where appropriate, information may be shared with payment processors, financial institutions, service providers or authorities where lawful and necessary.
15. Who We May Share Personal Information With
We do not sell personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business.
These may include:
Payment processors;
Banks and financial service providers;
Delivery companies and postal operators;
Website hosting providers;
Ecommerce and website technology providers;
IT and security providers;
Email service providers;
Professional advisers such as accountants, solicitors or insurers;
Fraud-prevention providers; and
Government, regulatory or law-enforcement authorities where legally required or permitted.
Third parties should only receive information reasonably necessary for the relevant purpose.
16. Sale or Restructuring of the Business
If Panther Bio Research Ltd undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may form part of the assets transferred where legally permitted.
Any party receiving personal information would remain subject to applicable data protection requirements.
17. International Transfers
Some service providers used to operate our website or business may process information outside the United Kingdom.
Where personal data is transferred internationally, we will take appropriate steps where required to ensure that the transfer complies with UK data protection law.
Depending on the destination and circumstances, this may include reliance on:
UK adequacy regulations;
Appropriate contractual safeguards; or
Another lawful international transfer mechanism.
18. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, regulatory and reporting requirements.
Retention periods may vary depending on the type of information.
For example:
Order and transaction records may be retained for accounting and tax purposes;
Customer-service communications may be retained while reasonably necessary to resolve issues and maintain appropriate business records;
Account information may be retained while the account remains active and for an appropriate period afterwards;
Security logs may be retained for an appropriate period for security and fraud-prevention purposes; and
Marketing information may be retained until you unsubscribe or until it is no longer reasonably required.
Where information is no longer required, it will be deleted, anonymised or otherwise securely disposed of where appropriate.
19. Data Security
We take reasonable technical and organisational measures designed to protect personal information against:
Unauthorised access;
Unlawful processing;
Accidental loss;
Destruction;
Alteration; and
Disclosure.
Measures may include, where appropriate:
Encrypted website connections;
Access controls;
Secure passwords;
Website security tools;
Software updates;
Secure payment processing;
Backups; and
Restricted administrative access.
No internet-based system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information processed.
20. Data Breaches
If a personal data breach occurs, we will assess the nature and potential consequences of the breach.
Where legally required, we will notify the appropriate supervisory authority.
Where a breach is likely to result in a high risk to affected individuals and notification is required by law, we will also notify those individuals without undue delay.
21. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information.
These may include:
Right of Access
You may request confirmation of whether we process your personal information and request a copy of relevant personal data.
Right to Rectification
You may ask us to correct personal information that is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you may ask us to delete personal information.
This right is not absolute and we may need to retain certain information where required by law or where another lawful basis for retention applies.
Right to Restrict Processing
In certain circumstances, you may ask us to restrict the way we process your personal information.
Right to Data Portability
Where applicable, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format and to have that information transmitted to another controller.
Right to Object
You may have the right to object to certain processing based on legitimate interests.
You have the right to object to direct marketing at any time.
Rights Relating to Automated Decision-Making
Where applicable, you may have rights relating to decisions based solely on automated processing that produce legal or similarly significant effects.
22. Exercising Your Rights
To exercise a data protection right, contact:
Please clearly explain the request and provide sufficient information for us to identify the relevant personal information.
We may request reasonable proof of identity where necessary to protect your information from unauthorised disclosure.
We will respond within the period required by applicable data protection law.
In many circumstances, no fee will be charged.
However, applicable law may permit a reasonable fee or refusal where a request is manifestly unfounded or excessive.
23. Children
Our ecommerce services are intended for persons aged 18 and over.
We do not knowingly offer research products for purchase by children.
If we become aware that personal information relating to a child has been collected inappropriately, we will take appropriate steps in accordance with applicable law.
24. Research Purchase Information
Information about products purchased from Panther Peptides is processed for purposes including:
Fulfilling the transaction;
Maintaining order records;
Providing customer support;
Processing refunds or returns;
Fraud prevention;
Accounting; and
Compliance with legal obligations.
The purchase of a research material does not authorise us to use customer information for unrelated purposes.
25. Social Media and Messaging Platforms
Panther Peptides may operate accounts or communities through third-party social media or messaging services.
If you contact us through a third-party platform, that platform may separately process information according to its own privacy policy.
Information you choose to post publicly or share with other members of a third-party community may be visible to those individuals.
Customers should avoid posting confidential information, payment details or other sensitive personal information in public groups or channels.
26. External Websites
Our website may contain links to external websites.
Panther Peptides is not responsible for the privacy practices of independent third-party websites.
We recommend reviewing the privacy information of any external website before providing personal information.
27. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes may be made to reflect:
Changes to our website;
New services or functionality;
Changes to service providers;
Changes to our business operations;
Changes to applicable law; or
Updated regulatory guidance.
The current version will be published on www.pantherpeptides.co.uk with its latest revision date.
Where a change materially affects the way we process personal information, we will take any additional steps required by law.
28. Complaints
If you have a concern about how Panther Peptides has processed your personal information, please contact us first so that we have an opportunity to investigate.
Contact:
You also have the right to complain to the UK’s independent data protection regulator, the Information Commissioner’s Office (ICO), where applicable.
Information about making a complaint and exercising your data protection rights is available directly from the ICO.
29. Contact Information
For privacy enquiries, data protection requests or questions about this Privacy Policy, contact:
Panther Bio Research Ltd
Trading as Panther Peptides
Company Number: 17013545
Registered Office:
Lancaster House
10 Sherwood Rise
Nottingham
England
NG7 6JE
Email: info@pantherpeptides.co.uk
Website: www.pantherpeptides.co.uk
Privacy Commitment
Panther Bio Research Ltd t/a Panther Peptides is committed to handling customer information responsibly, transparently and in accordance with applicable UK data protection legislation.
We do not sell customer personal information.
© 2026 Panther Bio Research Ltd t/a Panther Peptides. All rights reserved.